FAQs

frequently asked questions

I want to cancel my project. Will I receive a refund?


At this time we do not offer refunds however in the event you choose to terminate your project, your nonrefundable deposit as well as any additional moneys that have been applied can revert to credit of future services. We understand that rebranding your business is very personal and this is definitely a life changing investment. It does require time for planning and consideration. With that being said, it is imperative that you are 110% ready to take this step. In the event that you choose to terminate and parts of your project have been completed, you will receive what has been covered by your deposit amount.




How long will it take for my project to be complete?


We recommend that all projects are scheduled at least 6-8 weeks in advance due to high volume requests and personal due dates. The larger the project, the more time and attention it will take to complete it. Please be sure to read current turnaround time for each item prior to booking for a more detailed time frame and/or current wait times. Throughout the process, you will be informed of status and updates as they happen. Please note, rush is not an option for luxury services and full projects. This will also be addressed in your consultation. Please keep in mind that your project is not booked and on our schedule until your initial deposit is made.




I really want to get started on my project but am unable to pay the full amount today. Can I make a deposit?


For projects $500 and above, we do accept minimum deposits of 50% of your total with the balance being due upon completion. If you project does not exceed $500, the full amount will be due upon checkout/booking. If you choose to pay your full balance at the time of booking, please note that your full amount is non-refundable. We apologize for any inconvenience this may cause however we will continue your project until satisfaction without additional editing costs. For larger scope projects, financing is available for monthly payment options. Subject to credit approval.




Are the services listed the only types you offer?


We are a full service visual brand and design agency. Although most services listed are only the most common, we offer custom design and other works that vary per project need. To request custom design or services not listed, please fill out our contact form to give us as much detail as possible so that we can provide a detailed quote.




What do you need from me to get started on my project?


Brand planning takes A LOT of preparation if/when done properly. We like for our potential clients to have done as much research as possible on their brand and to fully complete our questionnaire prior to your initial consultation. During that time, we will strategize further your visual execution and discuss anything else that may be needed from you for your project.




Is a consultation required?


Yes, prior to any project, a consultation is required. We like to ensure that we are a good fit and can guarantee delivery of your dream brand. The consultation includes brand breakdown, creation of your refined message, visual strategy layout, and social media analysis.




Do you offer payment plans?


Yes. For projects $500+, 50% of your total is due at the time of booking and locks in your project window. Projects under $500, must be paid in full at booking.




Does my consultation amount go towards my project total?


If you are chosen to be taken on as a client, yes, your initial consultation amount will go towards your balance. However if you are a current client and book our follow-up consultation, that appointment will NOT be applied to any design that follows.




What are your business hours?


Correspondence and appointments are taken Monday, Tuesday, and Thursday, 10am - 7pm EST. Appointments/communications outside of that timeframe are by approval only.





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