frequently asked questions
I want to cancel my project. Will I receive a refund?
At this time we do not offer refunds however in the event you choose to terminate your project, your nonrefundable deposit as well as any additional moneys that have been applied can revert to credit of future services.
How long will it take for my project to be complete?
We recommend that all projects are scheduled at least 6-8 weeks in advance due to high volume requests and personal due dates. The larger the project, the more time and attention it will take to complete it. Please be sure to read current turnaround time for each item prior to booking for a more detailed time frame and/or current wait times. Throughout the process, you will be informed of status and updates as they happen. Please note, rush is not an option for luxury services and full projects.
I really want to get started on my project but am unable to pay the full amount today. Can I make a deposit?
Are the services listed the only types you offer?
We are a full service visual brand and design agency. Although most services listed are only the most common, we offer custom design and other works that vary per project need. To request custom design or services not listed, please fill out our contact form to give us as much detail as possible so that we can provide a detailed quote.
What do you need from me to get started on my project?
Brand planning takes A LOT of preparation if/when done properly. We like for our potential clients to have done as much research as possible on their brand and to fully complete our questionnaire prior to your initial consultation.
Is a consultation required?
Yes, prior to any project, a consultation is required. We like to ensure that we are a good fit and can guarantee delivery of your dream brand.
Do you offer payment plans?
Yes. For projects $500+, 50% of your total is due at the time of booking and locks in your project window. Projects under $500, must be paid in full at booking.
Does my consultation amount go towards my project total?
If you are chosen to be taken on as a client, yes, your initial consultation amount will go towards your balance.
What are your business hours?
Correspondence and appointments are taken Monday, Tuesday, and Thursday, 10am - 7pm EST.